Direct Trade Terms & Conditions

If you have any further questions please do reach out to us, we are more than happy to help and support in any way we can.

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  • PLACING ORDERS

    • Direct trade orders can be placed on our trade ecommerce site: trade.goatrodeogoods.com
    • All orders are on a proforma basis unless otherwise agreed (please email
      shop@goatrodeogoods.com to enquire about sales on account).
    • Sales on account orders must be sent to shop@goatrodeogoods.com and only once email
      confirmation has been received are orders confirmed.

  • MINIMUM ORDER QUANTITY

    • Everything is sold in a case pack of 6, we unfortunately cannot split case packs.
    • There is no minimum order quantity.

  • SHIPPING

    • Standard UK mainland orders over £300 receive free carriage.
    • Orders under £300 will incur a £15 shipping and handling charge.

  • DELIVERY DATES & LEAD TIMES

    • Once payment has been received for confirmed orders, we aim to dispatch within 5-7 working days. Lead times may vary depending on volume, season and location.
    • If your order is urgent, we ask that you please email us at shop@goatrodeogoods.com to discuss your needs.
    • Where delivery date is given, they are given in good faith and in the event of a delivery date delay, Goat Rodeo Goods will not be liable for any consequences of such a delay and shall remain entitled to deliver the goods to you and to receive payment for them.

  • STOCK AVAILABILITY

    • We aim to keep most items in stock but please note that where stock is not available, there may be a delay in fulfilling part or all of your order.
    • Please bear in mind that some of our seasonal lines will be available on a first come, first served basis.

  • SALES ON ACCOUNT

    • Consistent late payments will be subject to a reduction in future payment terms. We are a very small business and unfortunately late payment terms have a large domino effect.
    • Late payments over 7 days may be subject to late payment fees.

  • SHELF LIFE

    • Everything is handmade in small batches and has an 18-month best before period from the time of production.
    • All stock will be supplied with a minimum 6-month shelf life.

  • STORAGE

    • All our products are ambient. Store unopened products at a consistent temperature andout of direct sunlight.
    • Open pickled cucumbers and onions should be refrigerated and used within 3 months.

  • RETURNS, RETURNS & COLLECTION

    • Goods should be inspected upon delivery. Any damages or shortages must be reported within 3 days of receipt in order for a credit to be issued.
    • Photographs of damaged goods should always be supplied, and goods may be requested to be returned.
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